Refund Policy

By making a payment online, we agree to keep your purchased product available for you, to the exclusion of all other customers. In return, we rely on customers who have made payments in advance to give us fair notice of cancellation.Talk to our Refund Policy Expert in person now.

ORDER CONFIRMATION

If you desire an order confirmation from our flower shop we will send it to you by e-mail. You’ll typically receive a notification upon order approval, and another on order delivery. Please note that the order delivery time will not be the exact time of delivery. Our delivery driver will enter the delivery confirmation when he returns from deliveries, which may be at the end of the day.

CUSTOMER-UNSATISFACTION

Your complete satisfaction is our goal. If you are not satisfied with florist shop's service for any reason, feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase and typically take 24 to 72 hours. We are available to help you with any issue that may come up. Please give us a call at +267 71292034 / 73333966 so we may personally help resolve any issue.

FAILED-DELIVERY

If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbours were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.

ORDER-CANCELLATION

Should any customer place an order through Uniflora and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.

REFUSED-DELIVERY

Uniflora is not responsible for any order where the recipient refuses to accept the item. Uniflora will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

OVER-ORDERING

Uniflora is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Uniflora makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.

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